Privacy policy
Privacy Policy
At Climivo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit or purchase from our Shopify store.
This policy should be reviewed against the actual apps, payment providers, analytics tools, advertising platforms and cookies you have enabled on your Shopify store. UK privacy guidance expects businesses to explain what data they collect, why they use it, who they share it with and how long they retain it.
1. Who We Are
Climivo
37 Bromley Cl
Blackpool
FY2 0SD
United Kingdom
Email: contact@climivo.co.uk
Phone: +44 7827 184538
For the purposes of applicable UK data-protection law, Climivo is responsible for the personal information collected through our website and services.
2. Information We Collect
When you visit or use our website, we may collect information such as:
Information you provide to us
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Information you provide when contacting customer support
- Information you provide when subscribing to marketing communications
Information collected automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages viewed
- Products viewed
- Referring website
- Approximate location
- Website interaction information
- Cookie and similar technology information
Shopify may also process information such as contact details, shipping information, IP addresses, device information and cookie identifiers when customers interact with Shopify-powered stores.
3. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Take and process payments
- Deliver your products
- Provide order confirmations and updates
- Respond to customer-service enquiries
- Process returns, refunds and warranty requests
- Maintain and improve our website
- Prevent fraud and protect our website
- Keep appropriate business and transaction records
- Understand how customers use our website
- Send marketing communications where permitted and where you have provided the required consent
- Comply with our legal and regulatory obligations
We only use personal information for appropriate purposes and aim to collect only information that is necessary for those purposes.
4. Payments
Payments made through our website may be processed by third-party payment providers.
Climivo does not normally receive or store your complete payment-card number or security code.
Payment providers process your payment information according to their own privacy policies and security requirements.
5. Shopify
Our online store is powered by Shopify.
Shopify provides the technology that allows us to operate our online store, process orders and provide certain shopping and customer-service functionality.
Shopify may process personal information as part of providing its services to us.
You can learn more about how Shopify handles personal information through Shopify's privacy information.
6. Sharing Your Information
We may share relevant personal information with trusted service providers where necessary to operate our business.
These may include:
- Shopify and Shopify-related services
- Payment processors
- Delivery and courier companies
- Website and technology providers
- Customer-service providers
- Analytics providers
- Marketing and advertising providers, where applicable
- Professional advisers
- Government authorities or law-enforcement bodies where legally required
We do not sell your personal information as a standalone product.
Third-party providers may process information according to their own privacy policies and contractual arrangements. Shopify also notes that merchants may use third-party partners and integrations for payment processing, analytics, marketing and other business functions.
7. Marketing
If you subscribe to receive marketing from Climivo, we may send you information about:
- New products
- Special offers
- Discounts
- Seasonal promotions
- Other Climivo updates
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:
Unsubscribing from marketing communications does not prevent us from sending important transactional messages relating to an order you have placed.
8. Cookies
Our website uses cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning correctly
- Remember preferences
- Keep items in your shopping cart
- Understand website usage
- Improve website performance
- Measure advertising and marketing campaigns
Some cookies are necessary for the operation of the website, while others may require your consent depending on their purpose and applicable law.
The ICO states that visitors should be informed about cookies and that non-essential cookies generally require appropriate consent.
You can manage your cookie preferences through our cookie settings where available.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Unauthorised disclosure
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and meeting legal, accounting and tax obligations.
The specific retention period may vary depending on the type of information and the reason we need it.
UK privacy guidance recommends explaining retention periods or the criteria used to determine them.
11. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights including:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to restrict certain processing
- The right to object to certain processing
- The right to data portability in applicable circumstances
- The right to withdraw consent where processing is based on consent
These rights are subject to applicable legal exceptions.
If you would like to exercise a privacy right, contact us at:
The ICO explains that privacy information should be easily accessible and provided when personal information is collected.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
If you follow a link to another website, that website will have its own privacy practices and policies. We are not responsible for the privacy practices of third-party websites.
14. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps required by applicable data-protection law to provide appropriate protection for that information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will always be published on this page with the Last Updated date shown at the top.
16. Contact Us
If you have any questions about this Privacy Policy or how Climivo handles your personal information, please contact us:
Climivo
37 Bromley Cl
Blackpool
FY2 0SD
United Kingdom
Email: contact@climivo.co.uk
Phone: +44 7827 184538