Return & Refund Policy

At Climivo, we want you to be completely satisfied with your purchase. If you change your mind or experience a problem with your order, we're here to help.

1. 30-Day Returns

We offer a 30-day return period for eligible products.

If you change your mind about your purchase, please contact us within 30 days of receiving your order to request a return.

Your statutory consumer rights are not affected by our 30-day policy. For online purchases, UK law generally provides a 14-day cancellation period from the day after you receive the goods.

2. Conditions for Returns

To be eligible for a return, the product should:

• Be returned in reasonable condition.
• Include all accessories, manuals and parts supplied with the product.
• Ideally be returned in its original packaging.
• Not have been damaged through misuse, accident or improper installation.
• Not have been modified or repaired without our approval.

If a product has been handled beyond what is reasonably necessary to inspect its nature, characteristics and functionality, we may be entitled to account for any resulting reduction in value where permitted by law.

3. Faulty or Damaged Products

If your air conditioner arrives damaged, faulty, unusable or not as described, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Photos or videos showing the issue, where possible

We may arrange a repair, replacement or refund depending on the circumstances and your legal rights.

UK consumer law provides protections where goods are faulty, not fit for purpose, not of satisfactory quality or don't match their description.

Please do not attempt to repair a faulty unit yourself before contacting us, as this could affect our ability to determine the cause of the problem.

4. How to Request a Return

Email us at:

contact@climivo.co.uk

Please include:

Subject: Return Request – [Order Number]

• Full name
• Order number
• Product name
• Reason for return
• Photos/videos if relevant

We'll provide you with the return instructions and, where applicable, the return address.

Please do not send a product back before contacting us.

5. Return Shipping

If you are returning an item because you have simply changed your mind, the return delivery cost may be your responsibility, unless we have stated otherwise or applicable law requires us to cover it.

If the product is faulty, damaged or incorrectly supplied, Climivo will arrange an appropriate solution and cover applicable return costs where required.

6. Refunds

Once your returned product has been received and inspected, we'll process your refund where applicable.

Refunds will normally be made to the original payment method.

Where the statutory cancellation right applies, refunds are generally made without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, subject to the applicable rules.

Original standard delivery charges are generally refundable when a customer exercises the statutory cancellation right, although additional costs resulting from choosing a more expensive delivery option are generally not refundable.

7. Exclusions

Some products or circumstances may be excluded from our voluntary 30-day return policy where permitted by law.

Nothing in this policy limits your statutory rights.

8. Contact Us

Climivo
37 Bromley Cl
Blackpool
FY2 0SD
United Kingdom

Email: contact@climivo.co.uk
Phone: +44 7827 184538

We'll always try to resolve return and refund requests fairly and as quickly as possible.