Shipping Policy

Last updated: 11 August 2026

At Climivo, we aim to make delivery as simple and reliable as possible. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Delivery Area

We currently deliver to addresses within the United Kingdom.

If you are unsure whether we deliver to your location, please contact us before placing your order.

Email: contact@climivo.co.uk
Phone: +44 7827 184538

2. Delivery Charges

Standard UK Delivery: FREE

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer promotional delivery options or paid expedited delivery services.

3. Processing Times

Orders are normally processed within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

During busy periods, promotions or seasonal sales, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

4. Delivery Times

After dispatch, standard UK delivery is typically expected within:

3–7 working days

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been purchased.

Once your order has been dispatched, we may provide tracking information by email or through your Shopify order information.

5. Delivery Address

Please check that your delivery address is correct before completing your order.

If you provide an incorrect or incomplete address and the courier is unable to deliver the parcel, additional delivery or redelivery charges may apply where permitted.

If you notice an error in your address after placing your order, contact us as soon as possible:

contact@climivo.co.uk

We will do our best to update the address before dispatch, but we cannot guarantee that changes will be possible.

6. Large or Heavy Products

Some of our portable air-conditioning products may be relatively large or heavy.

Depending on the product and delivery service, your order may require:

• Specialist courier delivery
• A specific delivery window
• A signature upon delivery
• Additional delivery arrangements

Any special delivery requirements will be communicated to you where applicable.

Please ensure that someone is available to receive the delivery where a signature is required.

7. Tracking

Where tracking is available, we will provide tracking details after your order has been dispatched.

You can use the tracking information to monitor the progress of your delivery.

Please allow some time for tracking information to become active after dispatch.

8. Delayed Deliveries

Although we work with delivery providers to provide reliable service, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

• Severe weather
• Traffic or transport disruption
• Courier delays
• High demand
• Public holidays
• Industrial action
• Incorrect or incomplete delivery information
• Events outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will investigate with the delivery provider.

9. Damaged Deliveries

Please inspect your package when it arrives.

If your product appears to have been damaged during delivery, please:

1. Take photographs of the packaging and product.
2. Keep the original packaging.
3. Contact us as soon as possible at contact@climivo.co.uk.
4. Include your order number and photographs of the damage.

We will investigate the issue and provide an appropriate solution in accordance with your consumer rights.

Please do not dispose of damaged packaging until we have advised you to do so.

10. Missing Deliveries

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We may ask you to check:

• Around your property
• With household members
• With neighbours
• Any safe-place instructions
• The courier's delivery information

We will work with the delivery provider to investigate the delivery.

11. Failed Delivery

If a delivery cannot be completed because nobody is available, the courier may attempt redelivery or leave instructions explaining how to rearrange delivery or collect the parcel.

If an order is returned to us because delivery could not be completed due to incorrect information, repeated failed delivery attempts or failure to collect the parcel, we may contact you to arrange redelivery.

12. International Shipping

We currently do not offer international delivery unless specifically agreed with Climivo in advance.

Our standard shipping service is for UK addresses only.

13. Delivery and Your Consumer Rights

Nothing in this Shipping Policy affects your statutory consumer rights.

If there is a problem with delivery or your order, please contact us and we will work with you to resolve the issue.

14. Contact Us

Climivo
37 Bromley Cl
Blackpool
FY2 0SD
United Kingdom

Email: contact@climivo.co.uk
Phone: +44 7827 184538