Terms of Service

Welcome to Climivo. These Terms of Service govern your use of our website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Climivo

Climivo
37 Bromley Cl
Blackpool
FY2 0SD
United Kingdom

Email: contact@climivo.co.uk
Phone: +44 7827 184538

In these terms, "Climivo", "we", "us" and "our" refer to Climivo.

"You" and "your" refer to the customer using our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our systems.

• Interfere with the operation or security of our website.

• Copy, reproduce or commercially exploit our website content without permission.

We reserve the right to restrict access to our website where necessary for security, maintenance or legal reasons.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.

However, product images may vary slightly from the actual product due to screen settings, photography and manufacturer changes.

Product specifications may also be updated by manufacturers from time to time.

Where a product has specific installation, ventilation, electrical or operating requirements, customers should follow the manufacturer's instructions.

4. Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

We take reasonable care to ensure prices are accurate.

If we discover an obvious pricing error after you place an order, we will contact you before processing the order and give you the opportunity to confirm whether you wish to continue at the correct price or cancel the order.

Any applicable delivery charges will be displayed during the checkout process.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted. We may need to verify stock, payment and delivery information before accepting an order.

We reserve the right to cancel an order where there is a legitimate reason, such as:

• The product being unavailable.

• A significant pricing or listing error.

• Suspected fraudulent activity.

• An inability to deliver to the provided address.

• Payment not being successfully authorised.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payment must be successfully authorised before an order can be processed.

We may use third-party payment providers to process payments securely.

We do not normally store complete payment-card details on our own systems.

7. Delivery

We aim to dispatch orders within the timeframe stated on the product page or during checkout.

Delivery times may vary depending on product availability, courier services, destination and circumstances outside our reasonable control.

Once your order has been dispatched, you may receive tracking information where available.

If there is a significant delivery delay, please contact us at:

contact@climivo.co.uk

Nothing in these Terms removes or limits any delivery rights you have under applicable consumer law.

8. Returns and Refunds

Our returns and refund arrangements are explained in our Return & Refund Policy.

If you purchase as a consumer, your statutory rights remain unaffected.

This includes your rights regarding goods that are faulty, not as described, or not of satisfactory quality. UK consumer law provides protections for consumers in these circumstances.

For details about returning a product, please contact:

contact@climivo.co.uk

9. Faulty or Damaged Products

If your product arrives damaged or develops a fault, please contact us as soon as reasonably possible.

We may ask for photographs, videos, product information or other details to help us understand the issue.

Depending on the circumstances and your legal rights, we may provide a repair, replacement, refund or another appropriate remedy.

You should not attempt to carry out unauthorised repairs or modifications to a faulty product before contacting us where doing so could affect the assessment of the fault.

Nothing in these Terms limits your statutory rights.

10. Product Installation and Use

Customers are responsible for using products according to the manufacturer's instructions and safety requirements.

For electrical products, customers should ensure that the product is used with an appropriate power supply and in accordance with the manufacturer's instructions.

Where professional installation is recommended or required, customers should use a suitably qualified professional.

Climivo is not responsible for damage caused by misuse, unauthorised modification, incorrect installation or failure to follow the manufacturer's instructions, except where applicable law provides otherwise.

11. Warranty

Where a product includes a manufacturer's warranty or Climivo warranty, the applicable warranty terms will apply.

A warranty does not remove or replace your statutory consumer rights.

If you believe your product has developed a fault, contact us and we will explain the available options.

12. Intellectual Property

All content on our website, including:

• Logos

• Brand names

• Product descriptions

• Images

• Graphics

• Website design

• Text

• Software

is owned by or licensed to Climivo or the relevant rights holder and may be protected by intellectual-property laws.

You may not reproduce, modify, distribute or commercially use our website content without permission.

13. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access.

We may temporarily suspend or modify parts of the website for maintenance, security updates or other operational reasons.

14. Third-Party Services and Links

Our website may use third-party services such as payment processors, delivery providers, analytics services and other Shopify applications.

Our website may also contain links to third-party websites.

We are not responsible for the content, availability or privacy practices of third-party websites or services.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms affects your statutory consumer rights or our legal responsibility for matters that cannot legally be excluded or limited.

We will not be responsible for losses that are not reasonably foreseeable or arise outside the scope of our legal responsibilities, except where applicable law provides otherwise.

16. Events Outside Our Control

We will not be responsible for delays caused by circumstances beyond our reasonable control, such as:

• Severe weather

• Natural disasters

• Transport disruption

• Courier delays

• Government action

• Power or telecommunications failures

• Strikes or industrial disputes

• Other events outside our reasonable control

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with the updated date shown at the top.

Changes will not affect rights that have already arisen under an order you have placed.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

19. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, nothing in these Terms affects any mandatory legal rights or protections available to you under the laws that apply to your purchase or place of residence.

20. Contact Us

If you have any questions about these Terms of Service, an order or a product, please contact us:

Climivo
37 Bromley Cl
Blackpool
FY2 0SD
United Kingdom

Email: contact@climivo.co.uk
Phone: +44 7827 184538

We aim to respond to customer enquiries as quickly as reasonably possible.